[Premium Job] Director, Strategic Customer Engagement

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| 15 tháng 7 2023

| bởi CTW.vn

General Information

Job Requirements

5+ years direct experience with at least one but preferably multiple oCHRO product areas (HCM Core, Recruiting, Talent, Learning etc.) in a Services, Solution Consultant, or Product Management role. Comfortable speaking as a subject matter expert in one or more of these areas.

Excellent communications and influencing skills across all levels of a large organization, as well as with customers, prospects, external partners and key stakeholders.
Established history of successfully managing customer escalations and critical incidents.
Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets.
Team player who will work across the organization and company to continue improving our products and the way we serve our customers
Comfortable working with ambiguity and driving solutions and clarity and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Excellent presentation, communication, management, negotiation and organization skills.
Ability to travel up to 35%+.

Specific Responsibilities

Support and partner with stakeholders across Workday to evangelizing and support product strategy and vision
Lead engagements with customers and prospects to promote and evangelize Workday’s vision and strategy and help customers realize the full potential of their investment with Workday
Partner with Customer Success and Account Teams to guide customers to solutions that increase Workday ROI and best position the customer and Workday for success. Provide guidance when best practices/methodologies aren’t being applied.
Provide feedback and analysis from our field teams, customers, and prospects to help inform Product and Product Strategy of challenges, trends, and key areas of focus
Assist teams in managing customer escalations and challenges to a successful outcome
Provide thought leadership, increase customer value realization, and customer references across the oCHRO suite of products

Application

Then send to email: cungctn@canthowork.vn

Whatsapp/Zalo: +84 919 055 366

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