[Premium Job] Member Account Representative

Bản tin việc làm

| 29 tháng 11 2022

| bởi CTW.vn

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General Information
  • Position: Member Account Representative 
  • Industry: Hospitals and Health Care
  • Location: CanTho, Vietnam
  • Worker Type: Hybrid
  • Career Level:  IC – Sales – S2
  • Salary: $59,300 - $98,800 
Job Requirements
  • Education & Experience:
    • University degree in a relevant discipline; Business preferred;
    • Experience in the pharmaceutical / Health Care industry is an asset;
    • Sales experience is an asset;
    • Understanding pharmacy and the business of pharmacy in Canada;
    • Experience with PowerBI, SAP, and Salesforce is an asset.
  • Competency & Ability:
    • Ability to identify with the independent business-owner;
    • Multi-unit operational experience is an asset;
    • Strong Customer Service mind-set with external and internal business partners;
    • Excellent organization and time management skills;
    • Professionalism and experience in dealing with a high-demand business;
    • Excellent interpersonal skills. Team player;
    • Exceptional communication and presentation skills, both written and verbal;
    • Proven ability to multi-task and ability to adapt quickly in a fast-paced environment;
    • Demonstrated leadership ability. Excellent partnering skills;
    • Analytical skills with an ability to see the big picture;
    • Extensive knowledge of MS Office products (Power Point, Excel, Word, Teams);
    • Knowledge of process and project management. Strong business acumen;
    • Attention to detail, with an ability to summarize and manage complex issues;
    • Ability to effectively communicate with all levels within McKesson Canada;
    • Valid Canadian Driver’s License is an asset.
Job Description
  • Plan and implement a regular program/call cycle of virtual touch points with Banner and Enterprise locations within the assigned portfolio;
  • Drive Member satisfaction, loyalty, and growth through exceptional customer care; this includes managing complex issues and finding effective solutions;
  • Proactively identify service issues, business risks and implement mitigation plans;
  • Analyze key data, produce reports, prepare business reviews, and present detail to Members;
  • Monitor Key Performance Indicators and strive for operational excellence;
  • Provide comprehensive operational support in all areas; marketing, advertising, pharmacy operations, formulary compliance, product distribution, point-of-sale (POS) activities, and pharmacy technology usage;
  • Inform Members on strategies to increase pharmacy sales and profitability;
  • Plan and execute effective Own Brand sales strategies to maximize revenues;
  • Monitor pharmacy purchases and program adherence on an on-going basis;
  • Maximize customer value with services provided and drive long-term Member retention;
  • Support / execute the negotiation of Banner Agreement renewals;
  • Liaison between the assigned portfolio of pharmacies, Member Services, Mckesson departments and preferred suppliers to ensure customer concerns are communicated and resolved;
  • Provide store leads to Business Development, Pharmacy Technology Solutions, McKesson Automation, and Central Fill;
  • Support the development of merchandising plans and assist with opening orders for new pharmacies, renovations, and relocation projects.
Application

Please fill in this CV in English (download HERE) 

Then send to email: cungctn@canthowork.vn

Whatsapp/Zalo: +84 919 055 366

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