• Position: Field Service Technician, Automation 
• Industry: Hospitals and Health Care
• Location: Home based Calgary, AB.
• Coverage area: Mainly Alberta and support Western Provinces (AB, MB, SK). He will be a member of the Rotation of FST after an hour ON CALL Schedule.
• Worker Type:  Home Based 18 month contract (Remote)
• Career Level:  IC – Professional – P2
• Salary: $59,300 - $98,800 
• Working Conditions: 
  • Position requires frequent travel within a region and occasionally anywhere within Canada;
  • Availability after hours and weekends for on call support and installations as required (frequent);
  • Depending on location, home based job opportunity;
  • Must be physically able to move large boxes and equipment weighing up to 30Kg as well as perform installation work in cabinetry and elevated spaces as needed.

• Education & Experience:
  • Electronic, Robotics or Electro-mechanic college degree;
  • 5 years + of experience as FST position;
  • Demonstrate leadership and maintain higher customer satisfaction standards;
  • Experience with pneumatic and robotics systems, troubleshooting and repairing an asset;
  • Experience with complex electronic control systems, troubleshooting and repairing an asset;
  • Experience in the healthcare or pharmaceutical industry is an asset;
  • Experience with Hospital Automation and healthcare automation is an asset.
• Competency & Ability:
  • Capacity to learn and understand the functions of McKesson Automation equipment and apply learnings;
  • Employee will be using his own vehicle;
  • Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds;
  • Relevant front line, field based technical customer service work experience a clear asset
  • Good written and verbal communication skills;
  • Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner;
  • Demonstrate a Customer First, team-oriented, positive attitude;
  • Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
  • Ability to work independently in the field;
  • Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner;
  • Must have and keep a valid driving license.

• Act as service representative for specific customers;
• Member of the On-Call schedule;
• Perform Preventive Maintenance;
• Accountable for customer satisfaction;
• Maintain and manage equipment and parts in order to execute service requests in a timely manner;
• Maintain your inventory up to date;
• Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis;
• Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while traveling to and from customer sites;
• Complete all administrative and reporting requirements, including all mandatory Training;
• Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed;
• Participate in the set-up of commercial showcase events as required;
• Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance;
• Foster a culture of excellence and customer-first service relationship;
• Act in accordance with Mckesson Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.

Please fill in this CV in English (download HERE) 

Then send to email: cungctn@canthowork.vn

Whatsapp/Zalo: +84 919 055 366

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