[Premium Job] Bilingual Service Advisor, Maintenance - Cars & Light

Bản tin việc làm

| 27 tháng 2 2023

| bởi CTW.vn

General Information

Company: Element Fleet Management
Position: Bilingual Service Advisor, Maintenance - Cars & Light
Industry: Financial Services
Level: Mid-Senior level
Working Type: Remote (Fulltime)
Location: CanTho City
Working Time:
- This position works Monday – Friday, full-time (37.5 hours/week).
- The hours of this team are between 7:00 am – 6:00 pm ET.
Salary: Competitive

Job Requirements

Education & Experience:
- High school diploma or equivalent required;
- 3-5 years of hands-on automotive mechanical experience.
Abilities & Competencies:
- Bilingual French/English is required;
- Communication, negotiation, and decision-making skills;
- Team player who enjoys working with clients and repair shops daily;
- Ability to work independently with minimal supervision;
- Excellent customer service and communication skills (verbal and written);
- Licensed 310S or 310T is preferred.
Telecommunicating Requirements:
- Quiet dedicated work area;
- Ability to keep all company sensitive documents secure (if applicable);
- Access to a high-speed internet connection.

Job Description

Apply your car and light duty technical expertise (e.g.; repairs, preventative maintenance, labor & parts costs), while providing a superior customer experience, in responding to incoming calls from drivers and suppliers while resolving inquiries involving repairs and roadside events;
Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools;
Assist drivers in locating appropriate repair facilities;
Use technical knowledge to effectively negotiate repairs on our client’s behalf;
Assess caller’s needs, clarify information, research any issue, and provide solutions and / or alternatives;
Handle calls in an efficient manner, minimizing driver/client time to resolve issues;
Strive for first call resolution;
Exhibit applicable empathy during each call ensuring a superior customer experience;
Meet personal/team qualitative and quantitative targets.

Application

Then send to email: cungctn@canthowork.vn

Whatsapp/Zalo: +84 919 055 366

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