• Position:  Bilingual Sr. Patient Services Specialist
• Industry: Hospitals and Health Care
• Location: CanTho, VietNam (Remote)
• Worker Type: Fulltime (Remote)
• Career Level:  P1
• Salary: 43,100 - $71,900
• Working Conditions: 
  • Stress can be a factor of the position because of the variety of duties and prospects of peak periods in certain situations due to the reality of medical management;
  • Work is often performed in emotional situations;
  • Physical risks are minimal; COVID-19 protocols require strict adherence;
  • May require operation of a vehicle to support clinic visits;
  • Territory location: Atlantic Provinces (preferable that candidate is located in NB);
  • Remote working capabilities, including an appropriate office space allowing privacy for confidential conversations;
  • Program hours are 8am to 8pm EST. Job hours are: 9-5PM EST, Monday to Friday (subject to change);
  • Must be fully vaccinated.

• Education & Experience:
  • LPN,RN or RPN designation; registration with the appropriate provincial body and/or 3 or more years of related experience required;
  • Experience in biopharmaceuticals, sales and/or and customer relationship building is considered a strong asset.
  • Experience in immunology, rheumatology, dermatology, and gastroenterology is an asset.
  • Experience with biologic medications, including pre-work up requirements is an asset.
• Abilities & Competencies:
  • Thorough knowledge of adult learning principles and training to support injection training, patient disease and medication education, and appropriate adherence support;
  • Comprehensive knowledge of assigned product lines; training will be provided;
  • Substantial knowledge of personal computers and accepted business software (i.e. MS Office: Word, Excel);
  • Possesses a high level of motivation to go above and beyond stated requirements to ensure an exceptional experience;
  • Understands the importance of and demonstrates a commitment to personal and professional growth;
  • Understands and applies techniques to manage and prioritize multiple priorities;
  • Understanding of the company's vision, organizational structure, culture, philosophy, operating principles, values & code of ethics; training will be provided.

• The Field Case Manager (FCM) will be the primary program contact for prescribers, often within their offices, to support patient enrolment into the program;
• The FCM is primarily accountable for building strong relationships with all key stakeholders (patients, HCPs, etc.);
• The FCM may be required to conduct in-office patient chart reviews to obtain data required for reimbursement navigation support;
• The FCM will gather all pertinent and appropriate information and complete necessary documents in a concise, organized and professional manner;
• A thorough understanding of pre-treatment work-up required prior to start of any biologic or specialty medication (e.g., TB testing, imaging, bloodwork);
• Depending on the product: Injection training may be required in home, virtually, in-clinic depending on patient preference;
• Ability to assess a patient's readiness to receive a biologic medication (e.g., health checklist, vital signs);
• Must be capable of effective communication strategies to deliver appropriate information about the disease state and the prescribed medication; assess knowledge levels to fill any gaps in the patient’s knowledge;
• The FCM will ensure that they are following patients on behalf of the physician offices to support adherence to treatment regimens;
• Ability to liaise and collaborate with internal partners beyond the program team, including pharmacy, manufacturer sales reps, medical colleagues, clinic teams, etc. to support all elements of the patient journey;
• FCM is responsible for escalation management in cases where assistance beyond program scope is required;
• Drive a high level of customer satisfaction and facilitate program activities by uncovering and addressing the unmet needs of patients and HCPs;
• As a central participant in the patients’ circle of care, the FCM has a role in providing pertinent and relevant updates to physicians and clinic staff;
• The FCM will participate in continuing medical education events that are relevant to their professional development.

Please fill in this CV in English (download HERE)

Then send to email: cungctn@canthowork.vn

Whatsapp/Zalo: +84 919 055 366

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